Let's Talk

By email
support@billian.co.uk
Over the phone
+44 (0) 1254 699065

Our head office

Unit 17
Blackburn Technology Management Center
Challenge Way
Blackburn
Lancashire
United Kingdom
BB1 5QB

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Billian Customer Support Services

Customer Support

We have developed a unique program called OSCAR, which allows our clients to log any concerns or queries, these are picked up immediately by the Billian support team.
As soon as a log has been raised, all of the support staff are automatically notified that a new log exists and they will be able to respond to the query directly through OSCAR.

Urgent issues are answered immediately by phone or email and the solution is given as soon as possible.

Customers are kept informed of the status by e-mail.

Attach documents, screen shots, emails and more to help our support team resolve queries faster.

Full details and login access will be provided to the administrator as part of the product training.